Great staff and comfy beds. billing confusion was frustrating at checkout.

It was a well-suited match for getting around the area in New Braunfels with outstanding value. The customer service experience was frustrating, with a manager who laughed at us, making us feel unwelcome. Make sure to address any issues immediately for better service.

pleasant stay with minor room adjustments needed

The front desk worker was exceptionally friendly and welcoming, asking about our plans for the trip. The bathroom amenities with shampoo, conditioner, and body wash in larger dispensers were great and much easier to use compared to the small bottles.

The room could use some simple updates to feel more modern.

We had a great time staying here with friends! The location was perfect for visiting Schlitterbahn and floating on the river. The room was clean, and the pillows were labeled soft or firm for comfort. Breakfast had a variety of options and the staff kept it well stocked. Definitely recommend this spot!

explore nearby parks and cultural landmarks easily

I loved how the hotel was situated close to key attractions like the museum of texas handmade furniture and cypress bend park, making my walks through the city so enjoyable. it's perfect for those who want to embrace the local landscape and culture during their stay.

This place was spotless! Those beds? Pure bliss! I felt like I was on a cloud every night.

But honestly, the carpet needed a serious therapy session—my feet were practically auditioning for a soap commercial. Who knew dirt was the new black?

Our stay at Holiday Inn Express & Suites New Braunfels was fantastic! The room was clean and comfortable, with cozy beds marked soft or firm to suit everyone's preference. Breakfast had a great variety, including eggs and bacon, and the staff kept everything well stocked.

I had a great time at the Holiday Inn Express in New Braunfels. The location really stood out, making it easy to head to Schlitterbahn and the river. My room was clean and comfortable, which is always a plus. I appreciated the labeled pillows, soft or firm, making it easy to choose what I liked. Breakfast offered a nice variety—plenty to keep everyone happy. However, I did have issues with the AC unit. It struggled a bit with the Texas heat. It turned off when I left the room and took a while to cool down again, leading to a warm night. Overall, my experience was enjoyable but could be improved with better climate control.

Family with kids looking for some comfort

The beds were very comfortable and the hotel was quiet. The crew cleaning the room did a wonderful job making it feel nice every day.

It was a bit on the pricey side but still lived up to what we expected.

The property offers an amazing waterpark experience for the whole family, and we loved the spacious rooms. The complimentary breakfast was delicious, keeping everyone satisfied and energized for our adventures at Schlitterbahn and the nearby attractions.

My children wished there were more options for family-friendly activities within the hotel. A small play area would be great for keeping them entertained.

My recent stay was delightful! The clean rooms and comfortable beds enhanced my experience. Although the air conditioning struggled a bit with the Texas heat, the overall atmosphere was inviting and staff responsive. I would certainly return for another enjoyable getaway.

We had such a nice stay! The room was super clean and the breakfast had plenty of options to fuel our day. Only downside was not enough towels for our family of four, but overall, it was a lovely experience. 😊

Recommend for a weekend pause

Comfortable room, friendly staff, featuring a helpful reception team that went above and beyond to ensure our stay was pleasant, and convenient location close to the river shuttle for easy exploration.

All good

The location was convenient and the staff was very friendly, making our stay enjoyable. However, the bed was quite firm and two lights in our room were not working properly, which affected our comfort. Overall, it’s a decent choice for a family getaway.

The room was clean and comfortable, and we enjoyed the mini fridge and microwave for convenience. The location is perfect for quick access to outdoor activities.